GateHouse Renovations LLC

Website Terms of Use (Customers)

Last Updated: 04/16/2026

These Website Terms of Use (“Terms”) are a binding agreement between you and GateHouse Renovations LLC, an Indiana limited liability company (“GateHouse,” “we,” “us,” or “our”). These Terms govern your access to and use of our website and any related online forms, tools, software, and content (collectively, the “Website”), including any features that allow you to submit a project inquiry, request an estimate, or be connected with third-party contractors or service providers (“Contractors”).

By accessing or using the Website, you agree to be bound by these Terms, including the binding arbitration provision and class action waiver in Section 16.

If you do not agree, do not use the Website.

Not Legal Advice / Not a Contractor. GateHouse is not your contractor and does not perform construction, renovation, or repair work. We operate only as a referral matching platform and online project coordinator to help you locate independent Contractors and oversee them. GateHouse is not liable for the acts, omissions, or performance of any Contractor.

1. Acceptance of These Terms

1.1 Binding Agreement

By accessing, browsing, or using the Website in any way (including submitting a project inquiry, requesting that we connect you with a Contractor, or viewing content), you agree to these Terms on behalf of yourself and (as applicable) any co-owners, household members, and any entity on whose behalf you use the Website.

1.2 Authority

If you use the Website on behalf of a company, property owner, or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity as well.

2. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will change the “Last Updated” date at the top of this page.

If you continue to use the Website after changes become effective, you are deemed to have accepted the updated Terms. If you do not agree with the changes, you must stop using the Website.

3. The Website and Our Role

3.1 What “Website” Means

“Website” means all pages under any domain we operate for GateHouse Renovations LLC, and any online forms, tools, content, or features we provide through those pages.

3.2 Referral / Matching Platform Only

The Website is designed to:

• Allow you to submit information about a home improvement or renovation project (“Project”),
• Allow GateHouse to review that information, and
• Help connect you with one or more independent Contractors who may be interested in providing services for your Project (collectively, “Referral Services”).

GateHouse may also provide advisory, scoping, or project intake support through the Website or offline (for example, collecting notes, photos, measurements, or scans). All of that is still part of the Referral Services, not construction work.

3.3 GateHouse Is Not a Party to Your Contract

• Any actual home improvement, remodeling, repair, or construction services (“Construction Services”) are solely performed by Contractors, not by GateHouse.
• If you decide to hire a Contractor, you will enter into a separate contract directly with that Contractor (a “Home Improvement Contract” or “Contract”).
• GateHouse is not a party to that Contract. You and the Contractor are solely responsible for reviewing, negotiating, executing, and complying with your Contract.

3.4 No Control Over Contractors

Contractors are independent business owners, not employees, partners, agents, franchisees, or joint venturers of GateHouse. GateHouse does not:

• Supervise or control the Contractor’s work;
• Determine means, methods, or safety procedures;
• Coordinate scheduling, pricing, or availability;
• Provide warranties or coverage on workmanship or materials.

You acknowledge and agree that any work, statements, or promises regarding Construction Services are between you and the Contractor only.

4. Accounts and Website Use

4.1 Accounts (If Applicable)

Some features of the Website may require you to create an account (a “Customer Account”). When you register:

• You must provide accurate and complete information.
• You must keep your login credentials confidential.
• You are responsible for all activity that occurs under your account.

If you believe your account is compromised, you should notify us promptly at the email address listed in Section 18.

4.2 Eligibility

You may use the Website only if:

• You are at least 18 years old (or the age of majority where you live); and
• You have the legal capacity to enter into a binding contract.

4.3 Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable law or regulation;
• Misrepresent your identity, property ownership, or authority;
• Send us false, misleading, or incomplete Project information;
• Attempt to interfere with Website security or operations;
• Use any robot, scraper, or automated tool to access or extract data from the Website without our prior written consent.

5. Relationship with Contractors

5.1 Independent Contractors

Contractors to whom we refer you or who appear on or through the Website are independent third parties. GateHouse does not:

• Guarantee that any Contractor will accept your Project;
• Guarantee pricing or the outcome of any bid or proposal;
• Guarantee that any Contractor is the “best” or only option for your Project.

5.2 Your Due Diligence

You are solely responsible for evaluating any Contractor, including, without limitation:

• Licenses, registrations, and insurance;
• References, reviews, and past work;
• Pricing, scope of work, and schedule;
• Compliance with building codes, permitting, and HOA/association rules.

You should not proceed with any work unless and until you are satisfied with the Contractor and your written Contract with them.

5.3 No Warranty or Guarantee

GateHouse does not warrant or guarantee with standard projects:

• The quality, safety, legality, or performance of any Construction Services;
• That a Project will be completed on time or within budget;
• That there will be no defects, delays, cost overruns, or disputes.

Any warranties—express or implied—regarding Construction Services are solely those offered (if at all) by the Contractor and/or manufacturers of materials, not by GateHouse.

5.4 No Agency

Except for limited purposes such as facilitating introductions or communications, GateHouse is not the agent of any Contractor or of you in connection with Construction Services. GateHouse does not have authority to:

• Bind the Contractor to any terms on your behalf, or
• Bind you to any terms on the Contractor’s behalf.

GateHouse may offer an optional upgrade of HomeShield Coverage.

These GateHouse HomeShield™ Protection Plan Terms (“HomeShield Terms”) govern the optional HomeShield Protection Plan (“HomeShield”) offered by GateHouse Renovations LLC, an Indiana limited liability company (“GateHouse,” “we,” “us,” or “our”).

By purchasing or selecting HomeShield, you (“Customer,” “you,” or “your”) agree to these HomeShield Terms, in addition to the GateHouse Website Terms of Use and Customer Service Agreement, which are incorporated herein by reference.

5.5 Nature of HomeShield Coverage

HomeShield is an optional post-project support service that provides coordination and facilitation of warranty-related concerns following completion of a project.

HomeShield is:

• Not an insurance policy
• Not a service contract for construction or repair
• Not a guarantee of repair, replacement, or performance

GateHouse does not perform construction, repair, or remediation work.

5.6 GateHouse Role

Under HomeShield, GateHouse agrees to:

• Coordinate communication between Customer and Contractor
• Facilitate review of reported workmanship-related concerns
• Use commercially reasonable efforts to encourage Contractor response and resolution
• Provide general guidance regarding next steps

GateHouse does not:

• Perform or supervise construction work
• Guarantee Contractor performance
• Assume responsibility for repair costs

5.7 Coverage Scope

HomeShield applies only to:

• Workmanship-related defects arising from work performed by Contractors engaged through GateHouse
• Issues reported within twelve (12) months from the date of substantial project completion

HomeShield does not extend, replace, or modify any Contractor warranty. All warranties remain solely between Customer and Contractor and/or manufacturer.

5.8 12-Month Project Checkup Visit

HomeShield includes one (1) optional project checkup visit approximately twelve (12) months after project completion.

This visit may include:

• A general visual inspection of completed work
• Identification of potential workmanship-related concerns
• Documentation of observed issues (photos and notes)

This visit is informational only and does not constitute a warranty, guarantee, certification, or acceptance of work condition.

5.9 Exclusions (Items Not Covered)

HomeShield applies only to qualifying workmanship-related concerns and does not cover the following:

A. Normal Wear & Maintenance

• Normal wear and tear
• Minor settling, shrinkage, expansion, or cosmetic cracking
• Routine maintenance items

B. Owner-Caused or External Damage

• Misuse, neglect, or improper maintenance
• Damage caused by occupants, guests, or pets
• Damage from improper use or moving items
• Water damage not caused by workmanship

C. Environmental / Acts of God

• Weather-related damage (storm, flooding, humidity, temperature changes)
• Fire, wind, hail, lightning
• Mold, mildew, or environmental conditions

D. Third-Party Work or Modifications

• Work performed by third parties not engaged through GateHouse
• Post-project modifications by Customer
• Damage caused by other contractors or service providers

E. Materials & Manufacturer Issues

• Product or material defects
• Natural material variations
• Discontinued or unavailable materials

F. Design & Selection Decisions

• Customer-selected layouts, finishes, or materials
• Functionality preferences
• Changes in preference after installation

G. Structural / Engineering / Code Issues

• Structural movement or foundation issues
• Engineering or architectural defects
• Code compliance issues not tied to workmanship

H. Scope Limitations

• Items outside original scope
• Pre-existing conditions
• Excluded work

5.10 Customer Responsibilities

Customer agrees to:

• Notify GateHouse promptly of concerns
• Provide reasonable access for review
• Maintain property and completed work
• Cooperate with GateHouse and Contractors

Failure to comply may limit or void HomeShield support.

5.11 GateHouse Determination of Coverage

Customer acknowledges and agrees that:

• All determinations of coverage are made solely at the reasonable discretion of GateHouse
• GateHouse may approve, deny, or limit any request
• Determinations may consider scope, documentation, and condition

Such determinations shall be final and binding, subject to applicable law.

5.12 Approved Contractors & No Reimbursement

All work related to HomeShield must be:

• Coordinated through GateHouse, and
• Performed by contractors approved by GateHouse

Customer agrees that:

• No third-party work may be performed without prior written approval
• GateHouse will not reimburse unauthorized work

Unauthorized work may result in denial of coverage.

5.13 No Guarantee of Outcome

GateHouse does not guarantee:

• Contractor response
• Resolution of issues
• Timing of repairs

HomeShield is a facilitation service only.

5.14 Non-Transferability

HomeShield is non-transferable and applies only to the original Customer.

Coverage:

• Does not transfer upon sale or lease
• Terminates upon ownership change
• Cannot be reassigned without written consent

5.15 No Insurance / No Warranty

HomeShield is not:

• Insurance
• A performance guarantee
• A replacement for contractor warranties

GateHouse assumes no responsibility for construction outcomes.

5.16 Limitation of Liability

To the fullest extent permitted by law:

GateHouse is not liable for:

• Construction defects
• Contractor performance
• Property damage or delays

Total liability is limited to:

• $100, or
• Amount paid for HomeShield

5.17 Relationship to Contractor

Contractors are independent.

GateHouse:

• Does not employ or control them
• Does not supervise work
• Is not a party to construction agreements

5.18 Termination

GateHouse may terminate HomeShield if:

• Customer breaches agreements
• Customer interferes with resolution
• Unauthorized work is performed

5.19 Governing Terms

These Terms are subject to:

• GateHouse Terms of Use
• Customer Service Agreement

5.20 Governing Law & Dispute Resolution

Governed by Indiana law.

Disputes resolved via binding arbitration.

5.21 Acceptance of Terms & Electronic Consent

Customer acknowledges and agrees that:

• By selecting, purchasing, or enrolling in HomeShield, including by clicking any button indicating acceptance (such as “Add Protection,” “Approve,” or similar), Customer affirmatively agrees to be bound by these HomeShield Terms
• Customer represents that they have had the opportunity to review, read, and understand these Terms prior to acceptance
• Customer’s electronic actions, including clicking acceptance buttons, submitting forms, or completing payment, constitute a legally binding electronic signature and agreement
• Such electronic acceptance shall have the same force and effect as a handwritten signature

6. Payments and Financial Arrangements

6.1 Payments Typically Between You and Contractor

Unless specifically stated otherwise in a separate written agreement you sign with GateHouse:

• All payments for Construction Services are between you and the Contractor under your Contract.
• GateHouse is not responsible for collecting, holding, or disbursing funds between you and the Contractor.

6.2 If We Offer Escrow or Payment Facilitation

If, in the future, GateHouse offers online payment, escrow, or milestone payment features through the Website:

• Those services will be provided only as a payment facilitator and/or third-party escrow administrator, not as a Contractor or guarantor;
• GateHouse’s role will be limited to processing payments at your direction and/or the Contractor’s direction, subject to separate terms made available at that time.

6.3 No Responsibility for Non-Payment or Overpayment

GateHouse is not responsible for:

• Any failure by you to pay a Contractor;
• Any failure by a Contractor to perform after being paid;
• Any overpayments, duplicate payments, or disputes over amounts owed.

Those issues are solely between you and the Contractor.

7. No Circumvention

To protect the integrity of the referral system and to help keep the platform sustainable:

• You agree not to use the Website to obtain the identity of a Contractor and then deliberately bypass GateHouse if we have a separate fee or platform arrangement in place with that Contractor, where your relationship arose specifically through our Website or referral.

This section is primarily for our relationship with Contractors; it does not create any additional fee obligation from you to us unless separately agreed in writing.

8. Content, Intellectual Property, and License

8.1 GateHouse Content

All text, graphics, logos, icons, images, videos, software, and other content on the Website (“GateHouse Content”) is owned by or licensed to GateHouse and is protected by copyright, trademark, and other intellectual property laws.

You may view the Website and print a single copy of pages for your personal, non-commercial use in connection with evaluating or planning a Project. Any other use is prohibited without our prior written consent.

8.2 Your Content

You may provide text, photos, videos, drawings, measurements, reviews, or other materials in connection with your use of the Website (“Your Content”). By submitting Your Content, you:

• Represent that you have all rights necessary to share it; and
• Grant GateHouse a non-exclusive, worldwide, royalty-free, sublicensable license to use, host, store, reproduce, modify (for formatting), display, and distribute Your Content in connection with operating and improving the Website and our business (for example, internal training, quality control, or anonymized analytics).

We will not sell Your Content as standalone content. Where required by law or privacy policy, we will de-identify or aggregate data.

8.3 Reviews and Feedback

If you provide feedback, testimonials, or reviews (“Feedback”):

• You grant GateHouse a perpetual, worldwide, royalty-free license to use, reproduce, and display that Feedback in any media (for example, on our Website, brochures, or social media), subject to any obligations in our Privacy Policy.
• GateHouse may moderate, edit for clarity/length, or decline to post any Feedback at our discretion.

You agree not to post reviews that are unlawful, defamatory, harassing, hateful, or knowingly false.

9. Your Responsibilities and Assumption of Risk

9.1 Project Decisions Are Yours

You are solely responsible for:

• The decision to hire or not hire any Contractor;
• The scope, price, and schedule you agree to in your Contract;
• Checking licenses, insurance, references, and permits;
• Ensuring access to the property and compliance with HOA or association rules.

9.2 Assumption of Risk

Renovation and construction projects involve inherent risks, including property damage, delays, additional costs, and personal injury.

By using the Website and hiring a Contractor:

• You understand and agree that GateHouse is not controlling the Project;
• You assume all risks arising from your interactions with Contractors and any Construction Services they perform;
• You accept that any and all injuries during or after a renovation are not at the fault of GateHouse.

10. Third-Party Sites and Services

The Website may contain links to third-party websites or services (for example, Contractor websites, mapping tools, material suppliers, or payment processors). These are provided for convenience only.

GateHouse does not control, endorse, or assume responsibility for any third-party sites or services. Your use of those sites or services is at your own risk and subject to their terms and privacy policies.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE WEBSITE AND ALL GATEHOUSE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
• GATEHOUSE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

WITHOUT LIMITING THE FOREGOING, GATEHOUSE DOES NOT WARRANT OR GUARANTEE:

• THE QUALITY, SAFETY, OR LEGAL COMPLIANCE OF ANY CONTRACTOR OR CONSTRUCTION SERVICES;
• THAT ANY PROJECT WILL BE COMPLETED ON TIME OR WITHIN BUDGET;
• THAT ANY PARTICULAR RESULT OR OUTCOME WILL BE ACHIEVED.

ANY WARRANTIES RELATED TO CONSTRUCTION SERVICES ARE STRICTLY BETWEEN YOU AND THE CONTRACTOR AND/OR MATERIAL MANUFACTURERS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

12.1 No Indirect or Consequential Damages

GATEHOUSE RENOVATIONS LLC AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR RELATING TO:

• YOUR USE OR INABILITY TO USE THE WEBSITE;
• ANY INTERACTION OR CONTRACT BETWEEN YOU AND ANY CONTRACTOR;
• ANY CONSTRUCTION SERVICES OR FAILURE TO PERFORM CONSTRUCTION SERVICES;
• ANY PROPERTY DAMAGE, PERSONAL INJURY, OR OTHER HARM ARISING OUT OF OR RELATING TO A PROJECT.

12.2 Cap on Liability

IN NO EVENT SHALL GATEHOUSE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS EXCEED THE GREATER OF:

• ONE HUNDRED U.S. DOLLARS (US $100); OR
• THE TOTAL AMOUNT PAID BY YOU (IF ANY) DIRECTLY TO GATEHOUSE THROUGH THE WEBSITE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Basis of the Bargain

You acknowledge that these limitations of liability and warranty disclaimers are an essential basis of the bargain between you and GateHouse and will apply even if any limited remedy fails of its essential purpose.

13. Release

To the fullest extent permitted by law, you release GateHouse Renovations LLC and its owners, members, managers, employees, and agents from any and all claims, demands, damages, losses, and liabilities of any kind, known or unknown, arising out of or related to:

• Your interactions or dealings with Contractors;
• Any acts, omissions, or conduct of Contractors;
• Any Construction Services performed (or not performed) by Contractors.

If you are a California resident (or to the extent similar laws apply elsewhere), you expressly waive the protections of California Civil Code Section 1542 (and any analogous statute), which states that a general release does not extend to claims which the creditor does not know or suspect to exist at the time of executing the release.

14. Indemnification

You agree to indemnify, defend, and hold harmless GateHouse Renovations LLC, its owners, members, managers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Website;
• Your interactions or contracts with Contractors;
• Any Construction Services performed at your direction or on your property;
• Your breach of these Terms; or
• Your violation of any law or the rights of any third party.

15. Governing Law and Venue

These Terms, and any dispute arising out of or relating to them or your use of the Website, shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.

To the fullest extent permitted by law, any lawsuit, claim, or legal proceeding between you and GateHouse Renovations LLC that is not subject to arbitration (as described in Section 16) shall be brought exclusively in the state courts located in Marion County, Indiana, or, if federal jurisdiction is appropriate, in the United States District Court for the Southern District of Indiana, Indianapolis Division.

You and GateHouse consent to the personal jurisdiction of these courts and agree that Indianapolis, Indiana is the sole and exclusive venue for any non-arbitrated matters.

16. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

16.1 Agreement to Arbitrate

Except for the limited types of disputes described in Section 16.4, you and GateHouse agree that any dispute, claim, or controversy arising out of or relating to:

• These Terms;
• The Website; or
• The Referral Services provided by GateHouse,

shall be resolved exclusively by binding arbitration, and not in court, except that either party may bring qualifying claims in small claims court.

16.2 Class Action Waiver

YOU AND GATEHOUSE AGREE THAT ANY ARBITRATION OR PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, AND NOT IN A CLASS, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

NO ARBITRATION OR PROCEEDING WILL BE JOINED OR CONSOLIDATED WITH ANY OTHER WITHOUT GATEHOUSE’S PRIOR WRITTEN CONSENT.

16.3 Arbitration Rules and Process

• The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this Section.
• The seat and legal place of arbitration will be Marion County, Indiana, unless you and GateHouse mutually agree otherwise.
• The arbitration may be conducted:
  • In person,
  • By video conference,
  • By telephone, or
  • Based on written submissions,
  as the arbitrator and parties agree.
• The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement, including any claim that it is void or voidable.

16.4 Exceptions

This arbitration agreement does not require arbitration of:

• Individual claims brought in small claims court (if they qualify);
• Claims seeking solely injunctive or equitable relief for alleged infringement or misuse of intellectual property;
• Any other claims that cannot be compelled to arbitration as a matter of law.

16.5 Costs

Payment of filing, administration, and arbitrator fees will be governed by the AAA rules. GateHouse will not seek attorneys’ fees or costs in arbitration unless allowed by applicable law and the arbitrator determines that your claims are frivolous.

16.6 Survival

This arbitration agreement and class action waiver will survive termination of these Terms and/or your use of the Website.

17. Privacy

Your use of the Website is also subject to our Privacy Policy (as posted on the Website and updated from time to time), which describes how we collect, use, and share personal information.

By using the Website, you consent to our collection and use of your information as described in the Privacy Policy.

18. Miscellaneous

18.1 Independent Parties

These Terms do not create any partnership, joint venture, franchise, employment, or agency relationship between you and GateHouse. You may not represent that you are an agent of GateHouse or that GateHouse is responsible for your or any Contractor’s conduct.

18.2 Entire Agreement

These Terms (together with the Privacy Policy) constitute the entire agreement between you and GateHouse regarding your use of the Website and supersede all prior or contemporaneous understandings relating to the Website.

18.3 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

18.4 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

18.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. GateHouse may assign these Terms in whole or in part at any time without notice.

18.6 Notices

We may send you notices via email, postal mail, or by posting on the Website.

You may contact us at:

GateHouse Renovations LLC
1075 Broad Ripple Ave
Indianapolis, IN 46220